Refund Policy

30-Day Money-Back Guarantee

We want you to love your Velora brief. If you are not completely satisfied, you can request a full refund within 30 days of receiving your order, no questions asked.

How to request a return

Email us at thepalmcare@outlook.com with your order number. We will reply with the return instructions within 1–2 business days.

Conditions

• Requests must be made within 30 days of delivery.
• The item should be returned with all its parts (brief, controller and adapter).

Refunds

Once we receive and inspect your return, we will refund 100% of the product price to your original payment method. Depending on your bank, it may take 5–10 business days to appear on your statement.

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and we will send a replacement or a full refund at no cost to you.